Longevita

26 minutes ago, Melvin- Moderator said:

The charges are broken down: 

FUE 1,070

bed and breakfast 100

Private transfer 80

Sub-total 1,250

Grand Total 1,250

So again, either your accounting department is doing an abysmal job listing the deposit as the grand total, or this is a blatant lie. None of which look good. 

 

 

We were almost getting used to your deep expertise in medicine. Now the accounting guru inside you came out. We are unable to follow you any longer Melvin! 😂

2 hours ago, Melvin- Moderator said:

You’re making yourself look silly. It breaks down the charges, the deposit is the full amount. If the deposit were not the full amount, the break down would have been higher. The total of the FUE+bed and breakfast+ transfers = 1,250. That’s the amount of the deposit. 

For those unhappy. What do you expect for that cost? I mean seriously. The saying “you get what you pay for” is true. If you can’t afford a decent surgeon, don’t get surgery. I’m sorry you’re in this predicament. Hopefully, you won’t make the same mistake getting a repair. Remember this is your head we’re talking about here.

Melvin - this is a statement that gets updated every time the patient makes a payment, therefore the deposit shows the accumulated total. It is very natural for the last statement to show like this when the whole balance is paid. It DOES NOT prove the initial deposit is actually the full amount. Our terms and conditions on the website explain this further.

Yet we can all agree this should not be the focus of discussion here. Please guide all unhappy patients to follow the steps outlined in the previous message rather than dictate your unproven expertise in this field. After all you don’t seem to have any medical qualification to judge clinical results.

4 hours ago, determinedtowin said:

Hahahahahaha. Please stop with the "unlikely to be a genuine patient" line. It's really embarrassing for all involved, especially you.

You don't take full payments????? Nonsense

I tell you what I'll do so the forum know I'm not lying and I don't particularly like being called a liar when offering my account on something, I'll provide you and everyone else a copy of my original invoice where I paid THE FULL BALANCE. I suppose this is all made up too??? 

You just point blank refuse to accept any responsibility for any patient not being happy with your service. 

Actually this image does NOT prove your point that you made a full payment at the time of booking. All this shows is that there is no remaining balance to pay. In fact it proves out point that there is a DEPOSIT payment at the time of booking and it is a fraction of the total.

Anyways here are your options if you are sincere about getting our help:

1) Submit your pictures to aftercare@longevita.co.uk so that we can have our medical team assess the condition of your hair. We will also get a second opinion from independent surgeons so that we have an objective view of your results. If your case requires a remedial action, we would certainly help you.
 

2) You may book a callback with one of our aftercare specialists on the following link:

Removed link

Please select the “Aftercare Support” appointment.

3) You may pay a visit to any of our clinics in London or Istanbul and be examined by a medical professional.

If any of the above free of charge options does not work for you, then you may follow our complaints procedure on our website and a member of our management team will be in touch for a resolution.

Removed link
 

Please select the “Complaints Procedure” tab.

Longevita treated over 25,000+ patients over the last 10 years and almost all of our patients are absolutely happy and our success rate has been 98%. If you believe you are in the remaining 2%, you are not alone and we will take responsibility by offering you a resolution.

We never take full payments, we only take a deposit at the time of booking, therefore this person who is not willing to share any pictures is unlikely to be a genuine patient.

1 hour ago, determinedtowin said:

Hi Melvin,

I would rather not post pictures as I really can't be bothered with being bombarded by them.

And Longevita have had ample opportuinty to reply to me over the months but are more interested in making sure posts are taken down. 

The transplant itself isn't even specifically the issue here either, it was my general experience that was the issue. It's not meant to be a hit piece at all as I have had a friend who found them very good and his hair looks very good as I stated at the top of the original post.

I understand if you need to take the post down but I do think people should be able to offer a fair and honest post. 

We would be happy to help if you submit your most recent pictures to aftercare@longevita.co.uk for a medical assessment.

11 hours ago, Hairsonality said:

I completely agree that it's a joint responsibility. However, not following the aftercare instructions correctly would not overharvest a donor area or cause multiple hair grafts to grow at unnatural angles from the very front of a hairline. Only poor technique/ graft selection can do this. That is not uneducated guess work, it's factual.

Since you are using a nickname on this forum, we are unable to identify you. Please contact our aftercare team by sending your most recent pictures from all angles of your scalp (front, sides, back and top) to aftercare@longevita.co.uk so that we can obtain a medical assessment from one of our expert surgeons and then assist you. If there is any remedial action required, we'd be happy to discuss. Please note your nickname on your email as well.

On 4/10/2023 at 9:04 PM, Abelks said:

Longevita team , I hold you highly into account for the errors in my surgery. You definitely capitalize on those who do not research into this surgery. Yes you have good communication , and try to accomodate , but that means nothing if your surgery team is low quality. This is not like a bad restaurant experience you can recover from , this is a lifelong scar. If what your saying is true , then why do reputable clinics in turkey charge more than youselves? let me tell you why , they give HT surgery more time and attention (attention that is mandatory in a transplant operation!) than a low budget transplant like the levent clinic. It's your right to offer a low budget procedure , but atleast be upfront with what we can expect. You have put a real bitter taste in my mouth with turkish healthcare , which is a shame because i know their are talented surgeons in turkey. You need to take responsibility and investigate into these matters , it's non acceptable to put your name behind such careless practioners who follow 0 standard procedures. 3 women singing and chatting while extracting 3800 follicles from the back of my head at the same time , with no consideration for uniformity - unnacceptable. 

The reason that we have lower prices than others are:

1) We are endorsed by the Turkish government and our rates are subsidised by them. 

2) We have the highest volume of referral patients thanks to our excellent results and this volume enables us to negotiate lower rates with all vendors including the medical practitioners, medical facilities, medical suppliers, hotels etc. 

On 4/10/2023 at 10:58 PM, Rafael Manelli said:

@Longevitado you stand by @Hairsonality's result? Do you think the way your company treated him was skilful and ethical? Do you see the multi hair grafts in his hairline? 

He did not want to post his pictures therefore we cannot comment on any results. We are open to have an open dialogue if things did not turn out to be as planned. This is in the very nature of cosmetic surgery. None of our patients are alone, we support them until the end. It is just that we need them to follow the appropriate process in place by communicating with us first and giving us an opportunity to understand what the issue is so that we can take action. Comments on forums without an expert opinion is just not productive.

On 4/11/2023 at 4:40 AM, New_Barnet_Please said:

@Longevita after you’ve given someone an appalling result who the hell would let your doctor near them again when they butchered them the first time? So your “lifetime guarantee” is worthless. 

Have you seen their results? Probably not. It is unfair to make such a comment without seeing the before and after pictures.

On 3/28/2023 at 4:02 AM, Abelks said:

Hairsonality , Harj . Your stories are really shocking , and I read them with a heavy heart. Reason being I too was operated on by Yasemine turgut and her assistants. 

I had confidence in longevita through their marketing and they offered a reasonable price , however I didnt do enough research into the procedure and went into it head first (as can be expected of a 25 y.o young man)

I had 3800 grafts for my hairline , frontal density and crown density. I was a norwood 3/4.

Yasemine herself did my hairline  , which is 6/10 , natural look however the join at the temples is sloppy and her implanting wasnt great which lead to a phe nomenon known as cobblestoning. The density was also not great , was still thin in the corners post op.
 

The assistants (x3) seemed like sweet elder women , but there was definitley an unprofessional environment (singing/laughing/chatting) considering the meticulous demand of removing and inserting sub 1mm hair follicles into someones head. 

The extraction of my donor area was nothing short of terrible , way too overharvested on my sides and i now cannot cut my hair lower than a level 3. 

Also the implanting done by the assistants was equally bad , the direction of the hair stands up which looks odd.

This was done in 2019 , I was since offered a £500 fixing procedure from longevita which I turned down as there was no way i'd let a surgeon of theres touch my head.

I have since had corrective surgery in the UK and they managed to improve my frontal area by making it more uniform , this was done with 500 grafts. I have also had to do laser resurfacing treatment for cobblestoning . and finally ive done SMP to try and mask the scarring in the donor area. In total costing 5.5k. , nearly 3 times the price of the actual transplant just so I could fix it.
 

Yasemine is what you can expect on a low budget , but the technical skill of the assistants is way below acceptable. Having spent a bit more getting it done in london , I now know what a correct execution of this procedure looks like with high level surgeons. There were no assistants , only one to count the hair follicles. all extraction/implanting was done by the surgeon himself , it was like watching a craftsman at work as opposed to turkey which seemed more like watching a soap opera.

I feel strongly about making this public , so that more people don't have to suffer.

This is surgery that requires skill and time. when you go low budget you compromise both.

 

Hope you guys are doing better - especially you harj!

 

@Abelks the prices in Turkey have no relation to the quality of service, experience or expertise of medical professionals. The currency exchange rate, wages of medical staff, cost of real estate locally are among the many factors that impact the cost of hair transplants. Please visit our website for a detailed explanation of the reasons behind the low cost nature of hair transplant in Turkey. 

On 10/10/2019 at 12:54 AM, Harj said:

Hi I recently had a 4000 FUE procedure from Longevita at the Estetica Levant clinic in Istanbul and it was a total nightmare. DO  NOT USE THESE PEOPLE just forget it and erase the idea from your mind, their marketing is slick and the reps will pester you on whatssapp and text and email for months.

I similarly was mainly hadled or manhandled by the two technicians who were joking and chatting and even leaning very heavily on me at some stages. The IV feed in my arm was bent and bruised and the needles they used for saline injection kept popping off the syringe. I even passed out from the anestehtic and had to be revived.

The translator kept coming in  and out making morbid jokes like `im your only friend here` and `are you dead yet` . They totally wrecked the rear of my head just over harvested it and its so patchy now its embarrasing to be seen in public. I dont expect the follicles to grow or stay as they seemed to just cut the hair off from the root each time, as I heard a snip and implant the cut hair into the slits.

Most woryingly I have been having dizziness and tingles in my spine and limbs along with aches. My doctor says there are signs of hydrocephalus or water on the brain and I have to have an MRI and CT scan. The surgeon Yasmine Turgut took some pleasure in boring into the back of my head and inserting something twice into the bores, i heard it pushing in. The translator said ` we are going to close your channels now`.  I`m worried that they have restricted the flow of CSF Cerebral Spinal Fluid between my skull and spine.

The surgeon also used a small drill later on to make small holes in my scalp unrelated to the procedure or extractions that do not seem to be healing or closing up. They said in the post op consultation to never take a bath or swim or water will enter my skull.

Basically they have a two tier service - the cheap option is at Estethica clinic and is a mightmare of extractions and bogus implants that will all fall out. I`m not sure what the results of the more expensive FUE is.

Again save your sanity, health and social lives - do not use Longevita - do not get hair transplants people treat you as a pariah - just enjoy life and be natural.

 

Dear @Harj it seems that neither you nor the medical professional you are referring to on your post have any accurate knowledge of skin and skull anatomy. Please search for a diagram of human skin and its layers involved in hair transplant which demonstrates clearly that hair transplant has no link to brain, spine or nervous system. Hair transplant is performed on the skin wheres brain and spine are under the bone structure protected by the skull. The conditions you outlined above are not among the complications that hair transplants can possibly cause according to medical literature.

On 7/6/2019 at 2:45 PM, LaserCap said:

The sad thing is the fact that there is no regulatory agency overseeing this industry.  ASHRAE and other societies, for lack of a better description, do help educate.  Forums such as this one also help the public be more aware.  But, at the end of the day, it is also the responsibility of the patient to do the research.  We all make choices based on the information we gather, this is no different.  But, the question then is, who do you trust?

The sad thing about this world is the fact that when something good happens, you rarely hear about it.  If it's bad, watch out.  Can you believe that many still believe that transplants involve plugs?  How about MPRs?

And, if these are all issues happening in the US, imagine worldwide.  It's like playing cowboys and indians.  

You are incorrect by stating that there is no regulation in this industry. Ministry of Health regulates healthcare in Turkey. There is strict criteria and certification of the parties involved in medical travel to Turkey.

On 12/10/2019 at 9:28 PM, Hairsonality said:

Ive also been threatened by them to remove posts. Disgraceful  company. Anyone who uses this company are taking a huge gamble.

We embrace freedom of speech and are open to feedback whether it is positive or not. However if your comments damage our reputation without any genuine evidence then they could be classified under Defamation Act 2013. Please note that success of any cosmetic surgery (including hair transplants) is a shared responsibility between the patient and the medical team because patients are required to strictly follow post operative guidance given by their physicians. 

On 7/18/2019 at 6:22 PM, Hairsonality said:

@Longevita

@Hairsonality the hair transplants offered through Longevita are under lifetime warranty. Please contact our dedicated aftercare team via email aftercare@longevita.co.uk and submit your most recent pictures so that the medical team can provide you with a medical assessment. If your results are less than satisfactory, we will certainly offer you a free of charge revision surgery or a partial refund.

On 7/5/2019 at 11:03 PM, LaserCap said:

First, trichologist.  Do you realize that is not a medical doctor? Why on earth would you agree to have a procedure done by anyone other than a physician?

You do not take medications to help you with retention.  Why would you have grafts put in the crown? Let me give you an example of why this is NOT ethical, in my opinion.  When you interact with others, the first thing they see is the front.  And, considering that thee donor is finite, typically there is not enough there to allow for a full set of hair when we are talking about an advanced pattern.  Did she ever tell you what classification you are on the Norwood chart? So, you on on and waste 500 grafts which is about what is needed for an eyebrow. She places this is a form of a circle and puts the grafts as close as she can to each other so they make an impact, (if diffusely placed they'll make no impact at all-considering how large that area might be). So now you have a circle with a hair.  You continue thinning and now you've created an island of hair and nothing around it. Almost like a target. You are now forced to chase the pattern and put even more grafts into the area.  At the end of the day, when looking in the mirror, you can't see them! What a waste.

Before the procedure, did she draw the hairline in for you? If you were not happy with it, why did you allow her to continue? 

Numbness in the area happens. Most believe this is due to the doctor going a bit deep and cutting nerve endings.  These typically will reunite in 9-12 months so this is only a temporary issue.

You talk about mishandling of grafts as well as placing grafts in either too large an aperture or a very small one.  How do you know? Did you see it? Did someone tell you? Are you just guessing or assuming?

It is impossible to tell what grafts you have. Will you do FUT, FUE? What elasticity do you have? These are just some factors to take into account when the time comes.  

If they are offering a corrective procedure then, it seems, they are in agreement that something went wrong with the first one.  Not sure what you can do with this admission, but perhaps others in the forum can voice their opinion.

Most patients move forward for a number of reasons including the price. I am guessing you got a great deal. And now you have to live with this stuff the rest of your life.  Perhaps not a good deal at all.

I would encourage you research and view photos of repair work and hair transplanting overall.  Have a few consultations and see what they recommend and the price.  Perhaps they can even give you a written quote after you explain your dilemma. You can present this to the people that did the work and have them pay for the repair work, if that's what they agree to.  Good luck, you do have a lot of leg work to do. And, by the way, be courteous and professional.  Getting upset an screaming....etc will get you nowhere.

@LaserCap it is very unfair for you to make comments about the ethics or professionalism of a clinic, a medical team or the success rate of a medical procedure without verifying the facts related to that particular case. 

@Melvin-Moderator we agree with @Mick50 that @Hairsonality can post his pictures without disclosing his eyes/face. We are trying to be as transparent as possible to show the community the progress of the hair transplant so that contributors can comment on it. We are confident in the work we do and are willing to put things right if we made a mistake. Yes we offered help, as we do to any patient who is not particularly happy with their outcome. The fact that the person does not want to post any pictures without taking any risk of disclosing his identity made us think that the person may actually NOT be genuine.

On the other hand, @Mick50 no we are NOT a middleman. We have a portfolio of hand picked surgeons working exclusively for us. We just operate out of established hospitals certified by the Ministry of Health. We do not own these hospitals, but this does not make us a middleman. If you go to Harley Street in Central London today and visit any hair transplant clinic or plastic surgery clinic, you'd find the same notion - most of the surgeons provide the patients with a few hospital options where the procedures would take place and the patients choose based on their budget or any other preference such as location etc. At Longevita, we do the same but we book the facility on the patient's behalf as part of the package unlike clinics in the UK where the patient is responsible for making their own bookings. 

@Hairsonality You are not stuck, you were offered help, but you are not willing to take it. Also the fact that you are not willing to share any pictures make us think that you may not be a genuine patient as this forum is full of internet trolls or fake accounts created by competitors. We are confident in our work and we show this by asking you once again to share your pictures with the community. Otherwise your comments would stay very subjective open to questioning of the reality they represent.

17 hours ago, Raphael84 said:

@Lukazoid

You said it yourself. It sounds too good to be true. 4000 grafts at that price. How does that even make sense. Consider the quality in staff you must be getting! Don't do it!

Once you make your decision purely on price, the quality usually suffers and therefore so does the patient.

https://ishrs.org/wp-content/uploads/2019/04/BlackMarketAwareCampaignISHRS-ENGLISH_PPT_PermissiontoUse4.10.19.pdf

@Lukazoid we find this presentation completely one sided and unfair. Like in all countries and in all sectors, there are good companies and not so good companies. You can't blame the whole country or the whole industry for the poor work or unethical practice of a few companies. UK clinics or European associations are negatively biased against Turkey because they are losing a lot of patients to Turkish clinics some of which do an excellent job in hair transplant for a fraction of the UK prices.

21 hours ago, Hairsonality said:

I hope you didn't make the mistake of going through Longevita.

The previous Drs they have had on there books seem to have produced reasonable work. I didn't do my research and assumed i would get a result through this company. The only 2 Drs on the website now are not even medical Drs. I was operated on by Yasemin Turgut. There is only one other option for a hair transplant on the website so they must have changed the way they operate. To cut a long story short i got a terrible result and its haunting me on a daily basis. For another 50% on top of what i paid i could have gone with one of the best in Turkey. 

@Hairsonality we have a dedicated aftercare team at Longevita. Please get in touch with your care specialist, share your pictures and ask them to liaise with the surgeon for advice. Feel free to post your pictures on here as well so that the community sees your case and we can collectively comment on the progress. We are confident in our medical team and the work they do. If any result is unsuccessful for any reason, we don't leave you alone as many other clinics in Turkey do, we take action. We strongly advise you to cooperate with us as we are willing to help you.

@Hairsonality we have a dedicated aftercare team at Longevita. Please get in touch with your care specialist, share your pictures and ask them to liaise with the surgeon for advice. Feel free to post your pictures on here as well so that the community sees your case and we can collectively comment on the progress. We are confident in our medical team and the work they do. If any result is unsuccessful for any reason, we don't leave you alone as many other clinics in Turkey do, we take action. Your comments related to the legitimacy of our practices are simply incorrect. Longevita operates out of hospitals and clinics certified by the Ministry of Health in Turkey. Hair transplant is a very specific area of medicine under the Turkish law which we comply with fully. Please note that our activities are actually subsidised by the Turkish Government for promoting Turkey as a medical tourism destination. If you'd like to escalate your concerns, you may follow our complaints procedure on our website. We strongly advise you to cooperate with us as we are willing to help you. As you'd appreciate, as the leading hair transplant provider for the UK patients, we do not respond well to threats, unfair and incorrect allegations or defamatory comments.

7 hours ago, Bill - Managing Publisher said:

Mick50 and/or Longevita,

Mick, I appreciate you sharing your experience and giving us a little bit more insight into Longevita and who they are. 

That said, if either of you could explain a little bit more about how their services work, that would be appreciated. It sounds like they are not a hair transplant clinic but more of a scheduling service is that correct? But how do they schedule with various physicians?  What kind of working relationship does a physician at a clinic have  what kind of working relationship does a physician at a clinic have with with Longevita?   Do doctors pay Longevita  to direct patients to them?   What is business and financial relationship between the two and how does  it all fit together? 

 I also notice that @FrankKeenan  has not replied yet to my posts even though he was tagged. I will give him a couple days to respond, but if not, I will end up removing his posts and suspending his posting privileges. 

best wishes,

Bill

Longevita is subsidised by the Turkish Government for promoting Turkey as a medical tourism destination. They have a portfolio of independent qualified surgeons who operate at private hospitals certified by the Ministry of Health. 

Longevita provides consultation and aftercare services either over the phone or face-to-face at their London UK office. Longevita also makes doctor appointments, hospital and hotel bookings, arranges private airport transfers and translation/interpretation/hosting/assistance services during the patient's stay in Turkey.

@Bill - Managing Publisher Thank you. This is fair and will give all clinics a chance to address the concerns of their patients rather than respond to trolls on this forum. Our humble suggestion is also ask a copy of the receipt showing they paid for the surgery. This would verify that the person is a patient or not.

@FrankKeenan you just joined the forum today and have no other comments on the forum elsewhere. Are you really a patient or a troll working for a competitor clinic?

@jimbob1966 it has been more than 7 years since your surgery, so you might have lost your own hair (unrelated to hair transplant) in this time period. Please send your pictures to info at longevita dot co dot uk and we will review.

@FrankKeenan please follow our complaints policy on our website and we'll do our best to help you!