Hairybadger

What makes you think I am a milquetoast? Shadow of the Empire State?

"Hairybadger, did you end up having your concerns resolved with Dr Mabroor Bhatty (UK surgeon)?" Hi Sean, it's been a while since I have been on this forum, the reason for that is because there has been nothing to update. Unfortunately I am still in the same position I was the last time I posted a comment. I am still sitting at 20% growth and not any better off. "Never knew what happenned after they denied refund." Again, unfortunately nothing happened after they denied the refund, I wasn't sure what else to do? and I still dont?? "Did your issue get resolved?" No it hasn't been resolved as I am still in the same position I really don't know what to do. Transform have been no help whatsover and they tell me that refunds are not possible, however, they will offer me a free repeat procedure again but I declined.

ok thank you Petersj. When you say I need to contact my bank do you mean contact the credit card company? or contact my actual bank? Cheers HB

Hey 1978 Matt, yes I did pay by credit card! I am pretty sure I paid the whole thing by card or at least a large part of it. How would I go about claiming that back? Cheers HB

No that's the last letter there was. However, I am thinking about sending one more just to try again and ask for a refund, or a partial refund at least. Can anybody give me advice on what I should say? Cheers HB

Hi Johnboy, What sort of updates? are you wanting photos? or if there's been any more letters? Cheers HB

I sent them a letter saying I wanted a refund and here is the reply I got: Dear -------- It seems that despite our previous letter you have still queried a refund. We did explain the purpose of our readmission policy and that your request for a refund did not go anyway towards achieving the aims of our readmission policy. For the sake of further clarity we are not in a position to consider your request for a refund of fees but our readmission policy terms remain open to you. Yours sincerely Lindsay Mullins Compliance Manager

Thanks guys, I think I will take your advice and get a no win no fee lawyer and see what they say. But before I do that I might send them one more letter back saying I still want a refund and see what they say.

Hey Guys here is the letter I got back, just in case you wanna read it. As you can see it doesn't say either way whether they are going to give me a refund. Dear ......... We refer to our letter of 20th March, it is always disappointing to learn that a patient has concerns regarding either their treatment or care, especially as feedback from our patients tells us the vast majority of patients are very pleased. We have now had the opportunity to look into the concerns you raised and to review your medical file. We are sorry for your disappointment regarding the outcome of your FUE procedure with Mr Bhatty. It is important to understand that at the outset you were made fully aware of our terms and conditions and our aftercare policy. These were clearly detailed in the Patient Guide which you were given on 28th September. This provided the pathway to follow in the case of disappointment with regards to the surgical outcome and gave details of our policy for possible readmission. The patient guide, the surgeon consultation and the consent to surgery form all detailed that revision surgery was a possibility. The purpose of our readmission policy is to assist the patient in achieving the results originally anticipated and your suggestion of a financial alternative goes no way towards this. It is also important to understand that the results of surgery are never actually guarantee and again this is detailed in our information and consent forms. Mr Bhatty has indicated that he would need to review with you again at a time when you have longer hair in order that he can assess the hair coverage and differentiate between your natural baldness from any lack of growth. We hope the above clarifies matters and that you will book an appointment in the near future. Yours Sincerely Lindsay Mullins Compliant Officer

Hi Guys, Just a wee update on my situation. I got a letter back from the Compliance Manager at Transform Medical Group saying that I should just book in another appointment with Dr Bhatty to discuss getting a repeat procedure. The letter never even mentioned about the refund so they didn't even say yes or no. I am not quite sure what I should do? Any advice?

Thanks Hairshopeing, I really appreciate you saying that. I'll keep you posted as to what happens. Cheers HB

Here guys here's my final draft. Let me know what you think. I have changed your advice and changed the last paragraph regarding the refund amount. I have highlighted it in red so you can see which paragraph I have changed.

In June 2012, I had an FUE operation by Transform Medical Group of 1000 grafts at the front of my scalp. The procedure was carried about by Dr Bhatty at the Manchester Clinic along with his team of technicians. Unfortunately the procedure has not been successful and has only resulted in about 20% growth. I have been in regular contact with Transform Medical Group since the operation and had many review appointments with my patient Co-Ordinatior (LH) and also Dr Bhatty himself. When I went for my first review appointment 6 months after the op I expressed my concerns that there was not enough new hairs showing as I only had about 15% new growth. Dr Bhatty agreed that the results were disappointing as he did say one should expect to see about 50% at this stage. However, he did say it is still early days yet and more should grow. I must admit, at this stage I was still optimistic and agreed to wait and see if more hair would grow. He advised that it can take up to 18 months for full results to show and since it had only been 6 months at that stage It was too early to tell whether it had been a failure or not. 6 months later again (year later post op) I went for another review appointment with Dr Bhatty and he said the results were still disappointing and he agreed to offer to do a full redo of the procedure. I appreciated him offering to do the operation again for free, however, I still thought it might be best just to wait until the full 18 months had passed before we decided what to do as there might be more growth and therefore no need for another redo. I also raised the possibility of getting a refund instead of a redo but he says he didn’t deal with the money side of things and I was to speak to LH about this. I discussed this with LH at the time, however, I still said to LH that I would take Dr Bhattys advice and wait till the 18months were up before I decided whether I wanted a refund or another repeat procedure as the results may have improved by then and therefore I won’t need either. On 21st January 2014 (now 18 months post op) I visited the Transform Clinic in Glasgow and spoke to Dr Bhatty. He offered to do the repeat procedure free of charge and after giving it some considerable thought I decided to turn this offer down and just request a refund. He said I would need to speak to LH about this so I did, LH then advised me I would need to put this request in writing. Both Dr Bhatty and LH said they would confirm that the results were disappointing and that I have been in regular contact with them both throughout the 18 months. So therefore I would like if I may, to request a refund of the ?6000 that I paid for this op since it was not a success. My justification for requesting this refund is that since Dr Bhatty agreed to do the procedure again free of charge, this would cost your company money anyway to do this op again since you would have to employ your staff and use equipment etc. all over again so rather than you paying to do the op again, would it not be simpler just to refund me the ?6000? I appreciate that the ?6000 paid by customers for FUE is to cover the time and effort and equipment used by your Company etc. and I realise you need to make a little extra on top of that for profit (as any business should, and has the right to do so) so therefore I would be willing to accept even a partial refund of the amount I paid, even just 80% of the ?6000 since I have only had 20% growth . I regard this as a fair request since the operation has bascially been a 20% success so therefore if I received this then I would consider the matter closed. I would also like it noted that I do not wish to complain about Transform and I still hold your company and it’s employees in high regard and have just put this matter down to an unfortunate blip on your otherwise impeccable history so far. I look forward to hearing from you. Regards HB

Just a wee updated folks, I still haven't sent the letter yet but I am going to do it today. I'll keep you posted as to what happens. Cheers HB

Hi Fue2579. Sadly there has been no improvement. I am still only showing about 20% growth. What a waste of time and money, ?6000 it cost me.