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I used to buy hair systems from Hair Direct in America before they went bust and their systems were always ready to wear. I simply washed them, stuck the tape on and it was all sorted. My new purchase has very long hair, it completely covers my face so I need to get it cut significantly before attempting to wear it. Does anyone cut in their own hair system? I don't know of any local hairdresser that cuts in hair pieces and I'll look ridiculous trying to wear my hair system on the way to the hairdresser so I just wondered if it is possible to gradually cut the down the hair system inch by inch until it is a sensible length? Greatly appreciate any advice. Also, can anyone in the UK supply a hair system that is the same style as the old Hair Direct USA hair systems that are ready to wear without any cutting?

There was no need for me to call, I received a reply last night. Unfortunately the supplier's factory is in lockdown so that explains the delay.

Many thanks for your reply grincher, that has really put my mind at rest. It's great to hear you were pleasantly surprised by the quality. I haven't heard anything yet so will give him a call on Monday.

I ordered my first unit from ukhairsystems.com in July with a 9 week estimated delivery date. I haven't had any updates since paying and he hasn't replied to my email that I sent yesterday. I just wondered if anyone else deals with this company?

I have dealt with Hair Direct in America since 2006 and have always been extremely pleased with them. All orders have been 100% correct and on time and emails are always dealt with promptly. I still haven't had the courtesy of a reply from Captain Hair and I have had to spend the best part of an hour opening a Paypal dispute and predictably this hasn't been answered by Captain Hair 4 days later! I have now had to escalate this to a Paypal claim. Surely Captain Hair shouldn't be advertising and accepting payment for items they can't deliver. Surely they should issue an immediate refund if the items aren't delivered after 3 weeks! From this experience I'd never deal with them again, I wouldn't ever trust them to order a hair system.

Unfortunately I have had a similar experience albeit thankfully over peripheral items, not actually a hair system. Only a third of the quantity was delivered and I was promised the rest in a week but nearly 3 weeks later I haven't received the rest of the order and have had to go through the hassle of trying to cancel part of the payment via Paypal. It is a shame as I was hoping to get a system from the company but unless they improve I'll stick to my current overseas supplier. It always amuses me that when I sell items online some overseas buyers expect delivery within a couple of days yet often when I buy something in the same country I have to wait weeks! It's getting to the stage where I'd only consider buying something online / mail order where I have used the company before and trust that they consistently deliver their promises (and their parcels!)