MD1

Hello Kanwaljeet Singh Advanced Hair Studio has received recently several bad postings on this website. We know that the postings were placed and incited by a well planned forum consisting of ex-employee(s) and or competitor(s). Their sole purpose being to tarnish the reputation of Advanced Hair Studio, for their own gain. Obviously we recognize the fact that being in a consumer sensitive business like ours, we cannot please all clients all of the time as some expectations are too high or unrealistic; and so the odd occasion we can & do make a mistake, but Advanced Hair Studio prides itself on tens of thousands of happy clients; many of which are more than grateful for what we've done for them. Subsequently those web postings that aren't contrived we ask to contact us so we can make amends, we ask that you contact Mr Chris Attrill or Mrs Maeve Duhy our Client Relations Officer's, Email: chris.attrill@advancedhair.com.au or Email: maeveduhy@advancedhairstudio.com Mr Attrill & Mrs Duhy is Advanced Hair Studio's Client Relations Officer's and are authorized to discuss all complaints and refunds. If you are a legitimate complainant this would be much more productive than posting possible inflammatory statements on this site? Alternatively please speak to the studio where you are a client and ask that they resolve the complaint that you have with the treatment you have received, I am sure that the manager will assist you with this matter. Yours sincerely, Advanced Hair Studio

21 November 2012 Dear Sir/Madam: Re: Excellent Customer Service It is with great pleasure that I write to applaud your organization for the great service I received yesterday. I visited Advanced Hair studio Centurion for Flash points and to be honest I was extremely anxious and had uncertainties. All anxiety, however, soon disappeared as Eloise the Stylist, greeted me politely and cleared up my anxieties in minutes. I was also given a detailed description on the procedures the best hair care advice and exceptional service. I am sure you have complaints from customers about service issues and felt obliged, given the heartwarming experience to bring same to your attention. It is important that the staff member be recognized and commended for the excellent service delivery and the lengths she went to. My hair is absolutely PERFECT. Other staff members to note were Nadine and Dean who made the experience totally worthwhile. A complete package to excellent service. I am looking forward to the ongoing relationship with Advanced Hair studio Centurion and wish it all the very best in its future endeavors. Yours sincerely, Narisha Ramlutch Narisha.ramlutch@standardbank.co.za

I have received another lovely letter from a Laser client of our (Canberra Srudio)- As advised I will continue now to post these up so that all forum users can read the good and the bad reviews that Advanced Hair Studio receive - I hope that these posts will not be removed. REFERRAL FOR ADVANCED HAIR STUDIO (AHS) I signed up to the full AHS program in February 2012 in Canberra. At age 63 I was not sure what help AHS could give me but I knew that I needed some significant help. The AHS Studio Manager in Canberra designed the program for me and he was realistic but positive about what the outcomes would be. He told me it would take about 3 months to see some significant changes for the better. It did take that long to see the first wave of improvement. AHS in Canberra supported me and measured the results as we went along. The AHS staff provided an excellent, supportive service and I am grateful for that. I have been diligent in going to all the laser sessions and using the products as directed. I was happy with the results after 3 months. After 8 months I am ecstatic with the results. It is a total improvement of my overall appearance and the outcome is way beyond what I expected. I can recommend Advanced Hair Studio without reservation. It has been an excellent result for me. It is the best money I have spent on myself in many years. Tom Dawes Canberra

Dear Ireland78 as my original post does state I am more than happy for any legit unhappy client of any Advanced Hair Studio to contact me direct and I will work with them to resolve the complaint that they have. Please see my original posting - below - To Whom It May Concern: Advanced Hair Studio has received recently several bad postings on this website. We know that the postings were placed and incited by a well planned forum consisting of ex-employee(s) and or competitor(s). Their sole purpose being to tarnish the reputation of Advanced Hair Studio, for their own gain. Obviously we recognize the fact that being in a consumer sensitive business like ours, we cannot please all clients all of the time as some expectations are too high or unrealistic; and so the odd occasion we can & do make a mistake, but Advanced Hair Studio prides itself on tens of thousands of happy clients; many of which are more than grateful for what we've done for them. Subsequently those web postings that aren't contrived we ask to contact us so we can make amends, we ask that you contact Maeve Duhy our Client Relations Officer, 186 Lansdowne Road, Canton, Cardiff CF5 1JT or Phone: 02920 641 290 Fax: 02920 641 292, or Email:maeveduhy@advancedhairstudio.com. Mrs Duhy is Advanced Hair Studio's Client Relations Officer in UK and Ireland and is authorized to discuss all complaints and refunds. If you are a legitimate complainant this would be much more productive than posting possible inflammatory statements on this site? Yours sincerely, Advanced Hair Studio

Hi Cr1tikal the reason is that when new posts go on this site by clients they are either told they are working for Advanced Hair Or false postings - so Its better I feel been in client relations and reading all these postings that I post the good feed back I get sent by studios or clients so that way hopefully users of this site can see they are legit and not false. Thanks AHS RELATIONS -

AHS RELATIONS - Its great to have some great feedback from Advanced Hair Studio clients - please see below - lovely Email Ived just received from a client at our Manchester studio: Dear Craig > > My sincere apologies for not being able to write earlier. This email, > or a note of thanks, is long overdue. > > I do want to put my sincere appreciation and compliments for the > wonderful and thoroughly professional work you and your team have done > to restore my hair. You have in fact restored my self confidence. > > Thanks once again. Rest assured, I'll be delighted to refer my > contacts to you, if they require the similar services. Mr M NARAIN

Hi James23 I am sorry that you have not contacted me to try and help resolve the complaint that you have as a client with the Advanced Hair Studio. I did send you a message asking you to contact the customer relations department direct and I would look into the complaint you have raised on this site. Again Advanced Hair Studio will try and resolve any legit customer complaint raised. Kind regards Mrs M Duhy AHS RELATIONS E-mail: maeveduhy@advancedhairstudio.com Tel: 02920 641 290

Hi James23 As my message to you advised, the customer service department has to log all client complaints, we then ensure that all complaints are forwarded to the C.E.O as well as the studio manager. I have requested that you contact me direct if your studio manager has not been able to resolve your complaint. I will then speak to the C.E.O direct on your behalf. The client relations department is here to try and help legit clients who have complaints, who have been unable to resolve the issue or complaint direct via there studio manager. Again I ask that if you are a legit client who does have a valid complaint and wishes to try and resolve this complaint, then contact me direct. Unfortunately there is ex-employees and competitors who are posting malicious postings on these sites, that are false, and only been posted to tarnish the Advanced Hair Studio's reputation. If your complaint is a legit complaint and you are a client that is not happy with a product or service, then please contact me and I will try and help you. Kind regards Maeve Duhy Client relations AHS

To Whom It May Concern: Advanced Hair Studio has received recently several bad postings on this website. We know that the postings were placed and incited by a well planned forum consisting of ex-employee(s) and or competitor(s). Their sole purpose being to tarnish the reputation of Advanced Hair Studio, for their own gain. Obviously we recognize the fact that being in a consumer sensitive business like ours, we cannot please all clients all of the time as some expectations are too high or unrealistic; and so the odd occasion we can & do make a mistake, but Advanced Hair Studio prides itself on tens of thousands of happy clients; many of which are more than grateful for what we've done for them. Subsequently those web postings that aren't contrived we ask to contact us so we can make amends, we ask that you contact Maeve Duhy our Client Relations Officer, 186 Lansdowne Road, Canton, Cardiff CF5 1JT or Phone: 02920 641 290 Fax: 02920 641 292, or Email:maeveduhy@advancedhairstudio.com. Mrs Duhy is Advanced Hair Studio's Client Relations Officer in UK and Ireland and is authorized to discuss all complaints and refunds. If you are a legitimate complainant this would be much more productive than posting possible inflammatory statements on this site? Yours sincerely, Advanced Hair Studio __________________ I am the Customer relations manager for Advanced Hair Studio

I have attached just a few of our happy hair clients comments - Thanks Maeve Duhy - Ahs Relations UK & Ireland As I have continued to state, any client who is not happy with service or treatment that they have received can contact me on maeveduhy@advancedhairstudio.com. Or call me direct on 02920 641 290. Advanced Hair Studio is here to help all clients. testimonial Adam C.pdf testimonial Brian K.pdf testimonials dave p.pdf testimonials paul molyneux.pdf testimonials Perry H.pdf A CHUTER BIRMINGHAM.pdf D POPE MANCHESTER.pdf

Heres a few of our happy clients statements, I have loads and loads more from all UK & Ireland studios but Id be on this site all day .. testimonial Adam C.pdf testimonial Brian K.pdf testimonials dave p.pdf testimonials paul molyneux.pdf testimonials Perry H.pdf A CHUTER BIRMINGHAM.pdf D POPE MANCHESTER.pdf

Happy client's - only a few of many which Im more than happy to upload. testimonial Adam C.pdf testimonial Brian K.pdf testimonials dave p.pdf testimonials paul molyneux.pdf testimonials Perry H.pdf A CHUTER BIRMINGHAM.pdf D POPE MANCHESTER.pdf

To Whom It May Concern: Advanced Hair Studio has received recently several bad postings on this website. We know that the postings were placed and incited by a well planned forum consisting of ex-employee(s) and or competitor(s). Their sole purpose being to tarnish the reputation of Advanced Hair Studio, for their own gain. Obviously we recognize the fact that being in a consumer sensitive business like ours, we cannot please all clients all of the time as some expectations are too high or unrealistic; and so the odd occasion we can & do make a mistake, but Advanced Hair Studio prides itself on tens of thousands of happy clients; many of which are more than grateful for what we've done for them. Subsequently those web postings that aren't contrived we ask to contact us so we can make amends, we ask that you contact Maeve Duhy our Client Relations Officer, 186 Lansdowne Road, Canton, Cardiff CF5 1JT or Phone: 02920 641 290 Fax: 02920 641 292, or Email:maeveduhy@advancedhairstudio.com. Mrs Duhy is Advanced Hair Studio's Client Relations Officer in UK and Ireland and is authorized to discuss all complaints and refunds. If you are a legitimate complainant this would be much more productive than posting possible inflammatory statements on this site? Yours sincerely, Advanced Hair Studio

Dear Redman As advised Advanced Hair Studio will discuss any legitimate complaint with clients. I have provided my details so that clients can contact me direct. Please do contact me, I am awaiting your call. Kind regards (Maeve Duhy)

To Whom It May Concern: Advanced Hair Studio has received recently several bad postings on this website. We know that the postings were placed and incited by a well planned forum consisting of ex-employee(s) and or competitor(s). Their sole purpose being to tarnish the reputation of Advanced Hair Studio, for their own gain. Obviously we recognize the fact that being in a consumer sensitive business like ours, we cannot please all clients all of the time as some expectations are too high or unrealistic; and so the odd occasion we can & do make a mistake, but Advanced Hair Studio prides itself on tens of thousands of happy clients; many of which are more than grateful for what we've done for them. Subsequently those web postings that aren't contrived we ask to contact us so we can make amends, we ask that you contact Maeve Duhy our Client Relations Officer, 186 Lansdowne Road, Canton, Cardiff CF5 1JT or Phone: 02920 641 290 Fax: 02920 641 292, or Email:maeveduhy@advancedhairstudio.com. Mrs Duhy is Advanced Hair Studio's Client Relations Officer in UK and Ireland and is authorized to discuss all complaints and refunds. If you are a legitimate complainant this would be much more productive than posting possible inflammatory statements on this site? Yours sincerely, Advanced Hair Studio

To Whom It May Concern: Advanced Hair Studio has received recently several bad postings on this website. We know that the postings were placed and incited by a well planned forum consisting of ex-employee(s) and or competitor(s). Their sole purpose being to tarnish the reputation of Advanced Hair Studio, for their own gain. Obviously we recognize the fact that being in a consumer sensitive business like ours, we cannot please all clients all of the time as some expectations are too high or unrealistic; and so the odd occasion we can & do make a mistake, but Advanced Hair Studio prides itself on tens of thousands of happy clients; many of which are more than grateful for what we've done for them. Subsequently those web postings that aren't contrived we ask to contact us so we can make amends, we ask that you contact Maeve Duhy our Client Relations Officer, 186 Lansdowne Road, Canton, Cardiff CF5 1JT or Phone: 02920 641 290 Fax: 02920 641 292, or Email:maeveduhy@advancedhairstudio.com. Mrs Duhy is Advanced Hair Studio's Client Relations Officer in UK and Ireland and is authorized to discuss all complaints and refunds. If you are a legitimate complainant this would be much more productive than posting possible inflammatory statements on this site? Yours sincerely, Advanced Hair Studio

To Whom It May Concern: Advanced Hair Studio has received recently several bad postings on this website. We know that the postings were placed and incited by a well planned forum consisting of ex-employee(s) and or competitor(s). Their sole purpose being to tarnish the reputation of Advanced Hair Studio, for their own gain. Obviously we recognize the fact that being in a consumer sensitive business like ours, we cannot please all clients all of the time as some expectations are too high or unrealistic; and so the odd occasion we can & do make a mistake, but Advanced Hair Studio prides itself on tens of thousands of happy clients; many of which are more than grateful for what we've done for them. Subsequently those web postings that aren't contrived we ask to contact us so we can make amends, we ask that you contact Maeve Duhy our Client Relations Officer, 186 Lansdowne Road, Canton, Cardiff CF5 1JT or Phone: 02920 641 290 Fax: 02920 641 292, or Email:maeveduhy@advancedhairstudio.com. Mrs Duhy is Advanced Hair Studio's Client Relations Officer in UK and Ireland and is authorized to discuss all complaints and refunds. If you are a legitimate complainant this would be much more productive than posting possible inflammatory statements on this site? Yours sincerely, Advanced Hair Studio

To Whom It May Concern: Advanced Hair Studio has received recently several bad postings on this website. We know that the postings were placed and incited by a well planned forum consisting of ex-employee(s) and or competitor(s). Their sole purpose being to tarnish the reputation of Advanced Hair Studio, for their own gain. Obviously we recognize the fact that being in a consumer sensitive business like ours, we cannot please all clients all of the time as some expectations are too high or unrealistic; and so the odd occasion we can & do make a mistake, but Advanced Hair Studio prides itself on tens of thousands of happy clients; many of which are more than grateful for what we've done for them. Subsequently those web postings that aren't contrived we ask to contact us so we can make amends, we ask that you contact Maeve Duhy our Client Relations Officer, 186 Lansdowne Road, Canton, Cardiff CF5 1JT or Phone: 02920 641 290 Fax: 02920 641 292, or Email:maeveduhy@advancedhairstudio.com. Mrs Duhy is Advanced Hair Studio's Client Relations Officer in UK and Ireland and is authorized to discuss all complaints and refunds. If you are a legitimate complainant this would be much more productive than posting possible inflammatory statements on this site? Yours sincerely, Advanced Hair Studio

Any client can contact Maeve Duhy - Client Relations Manager on: 02920 641 290: Or E-mail Maeve on: MAEVEDUHY@ADVANCEDHAIRSTUDIO.COM. Maeve will forward all legitimate complaints onto the head office and try and resolve. Thanks __________________ I am the Customer relations manager for Advanced Hair Studio

Any client can contact Maeve Duhy - Client Relations Manager on: 02920 641 290: Or E-mail Maeve on: MAEVEDUHY@ADVANCEDHAIRSTUDIO.COM. Maeve will forward all legitimate complaints onto the head office and try and resolve. Thanks __________________ I am the Customer relations manager for Advanced Hair Studio

Any client can contact Maeve Duhy - Client Relations Manager on: 02920 641 290: Or E-mail Maeve on: MAEVEDUHY@ADVANCEDHAIRSTUDIO.COM. Maeve will forward all legitimate complaints onto the head office and try and resolve. Thanks __________________ I am the Customer relations manager for Advanced Hair Studio

Any client can contact Maeve Duhy - Client Relations Manager on: 02920 641 290: Or E-mail Maeve on: MAEVEDUHY@ADVANCEDHAIRSTUDIO.COM. Maeve will forward all legitimate complaints onto the head office and try and resolve. Thanks __________________ I am the Customer relations manager for Advanced Hair Studio (UK / Ireland)

Hi Musoinoz You have Laser Treatment (Epic Fail) - give me a call - Im more than happy to go over the treatment that you have received from Advanced Hair Studio, but were not happy with. Again this is the client relations department, we put our details on this site purely to assist clients and offer them some advice if they are not happy with a service they have been provided. I will be more than happy to talk to you. Kind regards Maeve Duhy

Hi Danny Advanced Hair Studio do offer Surgery now - you may be getting the Strand-By-Strand confused with Surgery - If you want to give me a call on 02920 641 290 I will assist you further. Kind regards Maeve Duhy - Customer relations manager or e-mail me on - maeveduhy@advancedhairstudio.com

Advanced Hair Studio has a client relations department - any client that is not happy with a product or service that they have received can contact: Mrs Maeve Duhy - 02920 641 290 - E-mail: maeveduhy@advancedhairstudio.com. Please contact us direct at the client relations department and we will look into your complaint Kind regards Ahs Relations