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Old 05-16-2018, 06:06 AM
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Default Nightmare experience with hair growth centre in maida vale?

I had a receding hair line and was able to cover it well as my hair was strong and healthy. In any case I chose to have surgery with hair growth centre, maida vale in february 2017.



I was given an all-star type of welcome (not sure why, maybe the mistook me for someone famous). I was promised great results and they showed me pictures of patients who had decent befores and afters. Kamran the manager and Ricky Malhotra were showing me numerous pictures from their phones, I noticed some of the patients were having their procedures on different clinics. When I enquired as to why, they said there surgeons get sub-contracted to carry work for other clinics. It seemed believable at the time.

I had a FUE hair transplant and asked for 2500 grafts to correct my hairline. I wanted density. The surgery was almost 10hours long, I was perfectly fit and healthy so not sure why it took so long. I was exhausted and in pain by the end. They promised my hairline would be thick and strong and my temples would be natural.

3 weeks later once the scabs fell off, I noticed I had tattooing done to my temples! I was appalled. I am unsure what they have done to hair, grafts and to the back of my head. My barber said my skin is very hard and does not feel like other people who have had hair transplants.

I certainly did not ask for any tattooing and definitely not on my temples. When I angrily confronted them, they said i had agreed by signing on the consent form that 'in an emergency I agreed to the medical team/surgeon undertaking whatever was necessary to improve my health and cosmetic outcome'.

I don't recall the part of the cosmetic outcome! I have asked for a copy of my medical notes but they will not give them to me. I paid them in cash and have only a whatsapp confirmation of payment, and nothing in email or writing. They are refusing to offer me anything in writing.

My issue is not so much financial, I am quite fortunate that I can pay for corrective surgery. I do however want these thugs to be held accountable. I have contacted the Care Quality Commission who reported to me that hair growth centre is not CQC registered. I feel like a total fool for having had this done. They are rude and aggressive on the phone and in their messages.

Update.

The surgeon name was Dr Zakar Rafiq. Address is 44 Chippenham Road, London, W9 2AF.
However the company has 3 different trading names, Hair growth centre, hair centre global, my cosmetic centre. All registered at the above address. CQC said hair growth centre and global hair ltd are not CQC registered but Dr Zakar Rafiq's company is (my cosmetic centre). One company is registered dormant, the other is closed one is active. It appears they are all conniving together. i remember that my contract was signed with hair growth centre, not with Dr Zakar Rafiqs my cosmetic centre. CQC have asked me to make a formal legal complaint.

Please advise what I should do?
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Last edited by miles; 05-16-2018 at 06:58 AM. Reason: Update on CQC feedback
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Old 05-16-2018, 08:37 AM
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First, I’d like to say I’m sorry for what you’ve been through, balding is hard enough, but dealing with an unexpected result is even harder. Is the SMP permanent? If it’s not permanent it will fade within a year or so, if it is permanent the only way to disguise it is through hair transplantation. However, because temple points use fine hair, you may always see the tattoo. Here are our recommendations in the UK https://www.hairtransplantnetwork.co...sp?StateAbr=UK

Lastly, your situation can be fixed, I will also link our recommendations from all over the world. You have options just have to research a little, do not hesitate to ask any questions.
https://www.hairtransplantnetwork.co...ss-doctors.asp
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Old 05-16-2018, 10:35 AM
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They tattooed you without your consent? I think that’s the first time I’ve ever heard of that! Do you have any pictures showing immediate post op?
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Old 05-16-2018, 10:38 AM
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Hi Melvin.
Your comments are really appreciated. Thank you. I am unsure if they used permanent pigmentation, hair growth centre is refusing to provide me with any information.

Where should I go to have the tattoos removed if they are non-permanent? I am sure other people must have had problems with this clinic and dr. zakar rafik, I would appreciate if they could advise me on how to take my complaint forward.

I will certainly contact the surgeons you have recommended.
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Old 05-17-2018, 05:45 AM
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Aside from anything else it sounds like this should be against the law. You signed a contract but if they didn't stipulate tattooing in the contract they are on very thin ground. I would pursue this if I were you - you'd likely get a decent payment that could pay for the best surgeon. Don't let these butchers get away with it.
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Old 05-17-2018, 09:52 AM
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Quote:
Originally Posted by miles View Post
Hi Melvin.
Your comments are really appreciated. Thank you. I am unsure if they used permanent pigmentation, hair growth centre is refusing to provide me with any information.

Where should I go to have the tattoos removed if they are non-permanent? I am sure other people must have had problems with this clinic and dr. zakar rafik, I would appreciate if they could advise me on how to take my complaint forward.

I will certainly contact the surgeons you have recommended.
I wouldnít get the smp removed because it could damage the hair. I would transplant hair in to the temple points so that it covers the SMP. Your current situation can be improved, itís just a matter of researching. With that said, Iím not familiar with the laws in the UK, but Iím sure there are malpractice laws and consumer rights you can look in to.

Hereís an example of a hair transplant repairing SMP.
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Old 05-17-2018, 09:59 AM
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Miles,

I’m truly sorry to hear about your experience. And if you really did have tattooing on the temples when you didn’t ask for it, then I too would be shocked and appalled. The only thing you said that it is normal is that 10 hours for a 2500 graft FUE procedure is typical

That said, Melvin has already provided a link to some of our recommended hair transplant surgeons to have met how are high standards for producing excellent results. I encourage you to consult with one of them and consider getting repair work done if necessary

Best wishes,

Bill
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Old 05-18-2018, 05:18 AM
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Hi Bill,
I didn't realise 10 hours was the norm for a 2500 FUE procedure. Having spoken to other clinics and reading online, I was under the impression that 6-8 hours was the standard length of time for a hair procedure.

A friend of mine had his hair transplant at belgravia hair loss centre and his lasted just over 7hours he said. He also didn't complain of the same levels of pain I had.

I have booked in for a consultation at the farjo institute in late July to get some advice. in the meantime shall I try and get the tattooing removed? Is that something hair clinics offer or will I have to visit a tattooist?
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Old 05-18-2018, 05:24 AM
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Thanks for that Melvin.
So the video recommends to bring the hair line lower to cover the tattooing. In my case that would mean my temples would come further in?
You are right, I should seek a specialist in corrective surgery, it really does seems more complicated than I first thought.
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Old 05-18-2018, 05:24 AM
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OK, forget about the amount of time it took, that's not important now. I would seriously get a lawyer and look into suing them. What they've done is extremely shocking. I would pursue this all the way. You could get a sizeable amount of money, that you will no doubt need, to correct their mess.
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