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Old 05-16-2010, 12:11 PM
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Default Is anyone else experiencing deleted PMs?

I have received email telling me that I have received a PM from other user. When I log into read my messages, there is nothing new there.

Has anyone else experienced this?

Also, my HT blog has not received any new comments since the second procedure, which is odd given that I got a steady trickle of messages before.

I have disabled my blog for the time being.
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Old 05-16-2010, 12:17 PM
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Havent had that, but everytime I re-visit this site I have to login again, it wont keep me logged in and this happens on all 3 of my computers.
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Old 05-16-2010, 12:20 PM
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Yeah, that is annoying too.

And sometimes pages dont load.
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Old 05-16-2010, 12:26 PM
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I also had the same thing happen with a PM. What I think it is is that there were two parallel PM systems, one reached by sending a PM from a user's forum profile, and the other through the social network bar at the top. Bill has since removed the forum PM system making any PM's that were sent via that method unreachable. There was once a way of reaching PMs in the blue bar, alongside the 'member list', today's posts', etc.

The two separate log-in routes (one forum, one social network) are, I think, also the cause of the issues surrounding staying logged in. Only one has a 'remember me' option to check.
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Old 05-16-2010, 03:30 PM
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The site is so clunky now that I didn't spend much time analyzing it. Half the time I cant even get into the forum to post.
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Old 05-16-2010, 04:05 PM
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hopefully it will get sorted, kinda miss the old site atm, because it was stable, also when i'm not logged in and try to post a reply, it doesnt take me back to the topic i was on, it takes me to the homepage which isnt even the forum.
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Old 05-17-2010, 12:20 AM
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Guys,

I posted a topic about private messaging and spammers about a week ago which explains why you may have received an email about a private message that's no longer there. See "Spammers and Private Messaging" for more information.

I'm sorry you guys seem to be having issues, but it would be helpful if you'd report them to me individually by sending me an email at help@hairtransplantnetwork.com so we can look into them further.

Understand that anything new takes some getting used to and will have some bugs to iron out. We are in the process of fixing a few remaining bugs and have over a dozen enhancements we will be making in the coming months. Some of these bugs, including more direct integration between forum members and their social profiles were created by a recent upgrade to the forum software (some of which, Matt discussed in his post). We are working on fixing these bugs and making accessing member's social profiles and sending them private messages from the forum even easier.

Many of these bugs and enhancements have been discussed at "Welcome to Your New Hair Loss Forum and Social Community - Updates Featured Here". I encourage you all to read them and provide any additional feedback to make this community better.

Sparky,

You don't have to login each time. Make sure you login from the main site www.hairrestorationnetwork.com and click the "remember me" feature. I haven't had to login in weeks! Apparently if you start out on the forum, there is a separate login area without a "remember me" feature. We will be eliminating this so that all logins go through the same place, with the obvious "remember me". What other issues with instability are you having? Everything is running smoothly for me.

TheEmperor,

When did you last have a problem with the site not loading? We initially had some issues when we went live, but these issues have long been resolved. I'm on the site constantly and see no issues of the site locking up. So you know however, we did have an issue with our site's security being compromised this past week which caused problems while we were working to restore the site. See "Community Down Time due to Security Breach" for more information.

Matt,

What you're referring to was only an issue for 2 days. This community only has one private messaging system which is utlized by clicking on "Messages" or a user's social profile above. Sending private messages from the forum will be made easier in upcoming enhancements.

Bill
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Old 05-17-2010, 12:26 AM
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TheEmperor,

Regarding your patient website, I see the last comment was made in December, 2009. Blogs receive a lot of traffic, but it's typically members of this community who post the most comments. As you update your patient website, I encourage you to post new forum topic (or reply to an existing one) letting people know you've updated your website. This will provide you with the greatest chance for feedback and support. It would also help if you update your social profile by going to "Profile" > "Edit Profile". You can even link to your patient website under the "Hair Loss Story" tab.

Best wishes,

Bill
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-----

To learn about how I restored my hair, view my my hair loss website.

Remember, true beauty radiates from within, not from the skin.

I am not a medical professional and my words should not be taken as medical advice. All opinions and views shared are my own.
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Old 05-17-2010, 01:20 AM
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For those members who login via the forum, I've added a "remember me" box that once clicked, you won't have to login again.

I hope this helps.

Bill
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Subscribe to our Newsletters | How We Recommend Physicians

-----

To learn about how I restored my hair, view my my hair loss website.

Remember, true beauty radiates from within, not from the skin.

I am not a medical professional and my words should not be taken as medical advice. All opinions and views shared are my own.
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Old 05-17-2010, 07:35 PM
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I click on that remember me box everytime but it never does, tried it on 3 different comps, dunno what causes it though.
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