I'm currently having a bad situation with Advanced Hair Studio! Heres my story...

Last september 2005 i visted AHS in London. I had a consultation and was shown a video about 'strand by strand'.
I was told it is like a fine skin like membrane which my hair would be pulled through and hair would be added to it. I thought it sounded great and placed my order 3000 pounds worth. When it arrived and i had it fitted. I found it to be a wig. Technically it had a thick monofilament base with a PU perimeter. It was first tied to my head rather painfully and i was told to come back the next day. When i did, they shaved the top of my head and stuck it on with glue. It was unnatural, itchy and in no way looked like what was in there brochures on described in the consulatation. I wrote a letter of complaint and they have offered to remake the piece with a more natural appearance. I rejected the offer as it does not change the fundamental point of misrepresentation and goods that are cheap and not fit for it purpose. Im now taking proceedings through my credit card company and may possibly take them to court to redeem my money.
I have now purchased another 'hair system' from another supplier which is far more natural, breathable and cost on 199 pounds! thats right one hundred and nineteen nine pounds!

Please could you post your experiences or email me if you have any stories about AHS
I'm currently in contact with a few of there ex clients and a ex employee.

Thanks
Andrew

Please find a photo attached

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That sucks about what happened to you with that company. It's unfortunate that there is not one facet in the hair loss industry that is not rife with scams, false promises, and misrepresentation.

Good luck with your new piece.

I do have a question about the pic you posted - Is that the one from AMS? When they say "strand-by-strand" I always thought they meant thatyour natural hair was pulled through also. The lies that they get away with are awful. I wish you the best of luck in pushing back against these people.

-Robert

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Check out the results of my surgical hair restoration performed by Dr. Jerry Cooley by visiting my Hair Loss Weblog

Yes the picture is the 'strand by strand' unit!
Just a wig!
I really don't understand how they've managed to trade this long! madness!

I've only just started researching hair transplants/hair systems. The first site i went to was AHS as i had remembered seeing Graham Gooch on the tv once and thinking he looked great. I honestly believed their 'strand by strand' method was a way of restoring hair. I'm so glad for forums like this after seeing that 'comedy' wig in the picture. I can't believe that was ??3000!! A word of warning to anyone who looks at the AHS website to get full details of their treatments, you have to register your details. Once this is done, you can expect a constant bombardment of phonecalls - 2/3 phonecalls on my mobile every day plus numerous voicemail messages and messages left on my home telephone. They disguised their contact number on one occasion as it showed up as a private number on my phone, this after i had rejected numerous calls when i could see it was their Nottingham office trying to contact me. From what i have read so far, they appear to be worth steering well clear of!

Hello Andrew,

I am also a cutomer of AHS. But as its too expensive so looking for some cheaper options.

Can you send me the name/contact details of the supplier from where you got a cheaper hair system.


Thanks.
Bonna

Where abouts do you live Bonna?

How long you been a client?

Hi Grav15,
I'm from Australia and I am having a problem with AHS. I just got my wig installed yesterday and not happy with it. It is starting to bubble on top and the glue is peeling off my scalp. I would like to apply for refund but not sure if I will have any luck. I really would like to get my money back but from what I read it's sound impossible. I am thinking of possibly taking it to court. Any advice or suggestion for me mate? Hope to hear from you.

Cheers,
Az

Hi Az,

What you need to do is firstly arrange a meeting with your consultant and complain. They will probably give you a free refusion and say that they will use a different adhesive. After that make your that you get EVERYTHING IN WRITING! Write to them detailing the meeting and stating your refund. There should be a regional client relations manager that they will pass you off to if they can't con you again. They will not refund you. You have to become a threat to them i.e go to the media then possibly they will get you to sign a gagging order.

Don't waste time with correspondance with them.

Hope this helps

Good luck

Hi Andrew, Thank you very much for your quick response and advise. I feel it will be an uphill battle that I will fight for. I have created a detailed log from the first day of the fitting with all the faults. I have attached a picture of only the 3rd day it has been installed. Tell me what you think? $6000.00 worth??? I will go tomorrow to let them know I am not happy. Do you think I have a chance of a refund? Fingers crossed.

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Hi,

I'm having problem with the AHS as well...

They are business oriented sharks only interested in your money and I'm also amazed they survived the market for so long...

My experience is negative (did you doubt)
with laser hair regrowth :-(
No joy, after several months of efforts.

Now I want to exit the treatment, since it's time waste and Strand-by-strand they offered I heard enough about.

...but they say I signed the contract, they have formal coverage for not returning me the money...
But I still beleive there must be the way to nail them down.

Does anybody have any experience with taking them to court?

They offered me to refund 1/3 of the money I gave them... I still think it's too much for absence of any result.

Guys, good luck with these sharks and don't hesitate to share your experience, this way, as customers, I think we can win our rights!

Cheers!