Just an update on my claim via small claims court against AHS.

They have today entered a defence online and i`m just waiting for confirmation by post and a court date.

And i`m still waiting for Maueve to get in touch with me again as per her post earlier in this thread. This was with Head Office apparently reviewing my request again.

I look forward to the court date and will go with all my evidence and let the courts see for themselves.

I`ll keep all updated.

Chris

ukdrummajor,

Good luck my friend. Funny how their posts seemed so willing to give refunds, but also funny how patients of theirs have to go to court to get their money back...

Guess they aren't as helpful as they seem (big surprise)

Bill

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Thanks guys, much appreciated.

Just a thought......

Are other people allowed in to the small claim court when my case is being heard?

I`ve been speaking to someone who i would like to cover the whole story. Also any recommendations from you guys as to who to notify in any official capacity?

Thanks in advance.

I'm a film/video maker.
I've made docos before.
I'd love to make on AHS.
If that was posted online and youtube etc they would loose their business.
And all I'd have to do is tell the truth which they cant fight with facts.

Its very tempting.

quick update.

I`ve now received a copy of their defence.
Just filling in the court questionnaire which is to be sent off and then await a court date.

It appears a pretty routine defence with no mention/answers of the questions i put to them regarding peer reviewed evidence etc..

If anyone wants to contribute their thoughts pls feel free.

Hi UKDrummer

Please contact Maeve Duhy (Client Relations Manager Advanced Hair Studio) Tel: 02920 227 285.

Many Thanks

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I am the Customer relations manager for Advanced Hair Studio

Dear Parable

I would like to advise that I have managed to help certain individuals obtain a refund or Partial refund, however, this is only possible depending on the circumstances. It is however slightly difficult should I have a request from a client who had there treatment several years ago. I.e: 2003-2005: So, again, I would like to leave my details: maeveduhy@advancedhairstudio.com or 02920 227 285.

Many thanks
Maeve Duhy (Client Relations) Advanced Hair Studio

Good luck my friend. Funny how their posts seemed so willing to give refunds, but also funny how patients of theirs have to go to court to get their money back...

Guess they aren't as helpful as they seem (big surprise)

Bill[/QUOTE]

__________________
I am the Customer relations manager for Advanced Hair Studio

MD1,

Looks like you're just posturing. The proof is in the refund.

Maeve Duhy

I know a lot about the company that you represent, and despite your attempts to paint the face of respectability, you are the worst outfit that I've ever had the misfortune to become involved with. Advanced is a company driven by greed, with very few scruples to hold them back. It almost seems that there's a certain gratification about trying to shaft customers in whatever way they can think of, and they never fail to amaze me of the depth to which they will stoop.

It's well documented about how AHS screw the vulnerable for thousands for a cheap Asian toupee, by dressing it up as a revolutionary strand-by-strand procedure that "replaces your hair the same way that you lost it". Or how they charge thousands for Minoxidil by combining it with unproven laser and serenoa. But their unethical behaviour stoops much lower than this.

Want me to list a few examples? I've heard a number of instances where clients have been asked to tell others that the laser treatment has worked for them when it did not. I know one laser client who was promised s-by-s if laser didn't work, but then Advanced wanted another grand due to an increase in "supplier's costs", even though these hairpieces only cost Advanced a 2-figure sum to purchase. I could go on all day, and some of what I know shows a very DARK side to this company. But I am aware that anyone who crosses them needs to be very careful, and I don't want to push my luck.

Much has been said about refunds here, and this is one of the areas in which they really show their true colours. What hasn't been mentioned is that they only give a refund if the client signs a "release form" agreeing to keep their mouth shut. In other words, the refund is a way of buying the cooperation and silence of those who could potentially be a threat. Although you've openly invited dissatisfied clients to contact you, Ms Duhy, what do you do when a client claims to have been deceived and wants a refund, something that happens FAR more frequently that you'll care to admit? It's your standard policy to tell them to sod off, accusing them of trying to blackmail the company!

As we all know, the FDA has recently granted a clearance (yes that's "clearance", not "approval") for the Lexington Hairmax Lasercomb. But this is purely for Lexington's device, and not for any similar device. It's up to each individual company to provide their own evidence and seek their own clearance. Yet this hasn't stopped AHS from issuing an international press release just this month claiming the FDA "approval" to be a vindication that their laser works as claimed. Disgraceful!

Is it true that the British Advertising Standards has just banned yet another of your adverts www.asa.org.uk, refusing to accept Lexington's FDA clearance as proof?

In your defence, you claim to have thousands of satisfied clients worldwide, but as has already been said, anyone who doesn't formally complain is deemed to be "satisfied". But what would be the level of satisfaction if clients knew the REAL truth about what they are getting? Close to 0%, maybe?

But I'm sure that soccer player John Hartson is a satisfied client, certainly with the amount he was paid to promote the laser treatment. Whether he's happy with the results is somewhat more questionable.
http://www.celtichorizontours.com/celtichorizon/Images/...20John%20Hartson.jpg

And Austin Healey is so satisfied with his results that he's taken to wearing one of their hairpieces from time to time. Here are two photos taken of him at a similar time, one as a still for the club website, the other of him in action.
http://www.tigers.co.uk/31_284.php?P...daf9476af5d9db
http://www.tigers.co.uk/29_4764.php
So here's your spot-the-wig competition. Answers to maeveduhy@advancedhairstudio.com or 02920 227 285